Privacy Policy

1. Introduction

Knowstrix ("Knowstrix," "we," "us," or "our"), as further identified in the applicable Client Service Agreement, operates the website knowstrix.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Site and interact with our services. Please read this policy carefully. If you disagree with its terms, please cease use of the Site immediately.

2. Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Complete the diagnostic request form on our contact page
• Send us an email at hello@knowstrix.com
• Engage with us on social media platforms

This information may include your name, email address, business name, website URL, industry vertical, team size, approximate revenue, and the operational details you choose to share in the free-text fields of our form.

Information Collected Automatically

When you visit our Site, our hosting provider (Cloudflare) may automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages. This information is used for security, performance, and aggregate analytics purposes. We do not use this information to identify you personally.

Contact Form Data

Our contact form submissions are processed by Web3Forms (web3forms.com). By submitting the form, your data is transmitted to Web3Forms servers in accordance with their privacy policy, and then forwarded to our email inbox. We do not store form submissions in any third-party CRM or database without your explicit consent.

3. How We Use Your Information

We use the information we collect to:

• Respond to your diagnostic request or inquiry within one business day
• Conduct the pre-diagnostic research on your business that you have requested
• Deliver the written diagnostic report you have requested
• Communicate with you about proposed services and follow up on outstanding engagements
• Improve the content, functionality, and user experience of our Site
• Comply with applicable legal obligations

4. How We Share Your Information

We do not sell, trade, rent, or otherwise transfer your personal information to unaffiliated third parties. We may share your information with:

• Service providers: Web3Forms (form processing), Cloudflare (hosting and CDN), and email service providers, solely for the purpose of delivering the services you have requested. These providers are contractually obligated to handle your data securely and only as directed by us.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal process.

5. Data Retention

We retain contact form submissions and email correspondence for up to 24 months following your last interaction with us, unless you request earlier deletion. You may request deletion of your data at any time by emailing hello@knowstrix.com with the subject line "Data Deletion Request."

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: The right to request a copy of the personal data we hold about you.
• Correction: The right to request correction of inaccurate personal data.
• Deletion: The right to request deletion of your personal data.
• Objection: The right to object to our processing of your personal data.
• Portability: The right to receive your personal data in a structured, machine-readable format.

To exercise any of these rights, contact us at hello@knowstrix.com. We will respond within 30 days of receiving your request.

7. Cookies

Our Site does not use marketing cookies, tracking pixels, or third-party advertising trackers. Cloudflare may set technical cookies required for security and performance purposes (e.g., bot challenge cookies). These are strictly functional and do not track you across other websites. You can configure your browser to refuse cookies, though some functionality of the Site may be affected.

8. Children's Privacy

Our Site is not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 16, we will take immediate steps to delete that information.

9. International Data Transfers

Knowstrix provides operational intelligence and automation services remotely to clients across North America and the United Kingdom. If you are accessing our Site from outside these regions, your information may be transferred to and processed in countries with different data protection laws. By using our Site, you consent to such transfers.

10. Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. Our Site is served over HTTPS. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: hello@knowstrix.com
Organization: Knowstrix